Refund & Returns Policy

Last updated: 29 August 2026

You have 30 days from delivery to change your mind. This policy sits alongside your legal rights, it does not replace them.

The short version

• 30 days from delivery to request a return.
• Items must be unused, in original condition and original packaging.
• Faulty, damaged or wrong items are returned at our cost.
• Refunds are issued to the original payment method within 5–10 business days of us receiving the return.

How to start a return

Email hello@loveechairs.com with your order number and, if the item is faulty or damaged, a photograph. We will reply within 24 hours on business days with a return address and instructions. Please do not send anything back before you have heard from us — unannounced returns can go unmatched to an order and delay your refund.

Condition of returned items

Items must come back unused, undamaged, and with all original packaging, tags and accessories. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to check the item, in the same way you would be able to in a shop.

Return shipping costs

Faulty, damaged or incorrect	We cover the return cost in full, and you keep your original shipping charge.
Changed your mind	Return shipping is paid by you. We recommend a tracked service, as we cannot refund an item that does not reach us.

Refunds

Once your return arrives and has been checked, we will email to confirm and issue the refund to your original payment method. Your bank or card issuer typically takes a further 5–10 business days to show it. Original shipping charges are refunded where the item was faulty, damaged or sent in error.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order, so you are not waiting on two transits in sequence. If you would rather we handle it as a straight exchange, say so in your email and we will arrange it.

Cancelling an order

You can cancel for a full refund at any point before your order is dispatched — email us as soon as you can and we will stop it if it has not yet gone. Once dispatched, the order is treated as a return under this policy.

Items we cannot accept back

• Items returned more than 30 days after delivery.
• Items that have been used, washed, altered or damaged after delivery.
• Items returned without their original packaging where that packaging forms part of the product.
• Gift cards.

Faulty items

If something is faulty, you are entitled to a repair, replacement or refund. Nothing in this policy limits your statutory rights under the consumer law that applies where you live. Contact us and we will put it right.

If you are unhappy with the outcome

Email us and ask for your case to be reviewed. We would always rather resolve a complaint directly than have you pursue it elsewhere, and we treat an escalation as a signal that something in our process needs fixing.