Shipping Policy

Last updated: 29 August 2026

We ship worldwide. Every order is sorted and quality-checked before it leaves us, then sent on with a tracked service.

Order timeline

There are two separate stages to every order, and the total time is the two added together.

Sorting & processing	1–5 business days from the moment you order. Your order is confirmed, picked, quality-checked and packed.
Shipping	5–7 days once the parcel has been dispatched and your tracking number is live.
Typical total	6–12 days from order to delivery.

Business days are Monday to Friday and exclude public holidays. Orders placed on a weekend or a holiday begin sorting on the next business day.

Where we ship

We deliver worldwide. A small number of destinations are excluded where our carriers cannot offer a tracked service, or where local restrictions apply to the goods. If we cannot ship to your address, we will tell you and refund you in full rather than leave the order open.

Shipping costs

Shipping is calculated at checkout before you pay, based on your destination and the size of your order. The figure you see at checkout is the figure you pay us. We run free shipping promotions from time to time; where one applies it is shown in your cart.

Tracking your order

You will receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel is dispatched. Tracking can take up to 48 hours to show its first scan after it is issued, which is normal and does not mean anything has gone wrong.

If your tracking has not updated for 7 days or more, email us at hello@loveechairs.com with your order number and we will chase the carrier for you.

Multiple items

Orders with more than one item may arrive in more than one parcel, and those parcels may arrive on different days. Each parcel is tracked separately, so you may receive more than one tracking number. You are never charged more than once for shipping.

Customs, duties and import taxes

For international deliveries, your order may be subject to import duties, taxes or customs handling fees charged by the destination country. These are set by your local authorities, are outside our control, and are not included in the price you pay at checkout. Any such charges are the responsibility of the recipient.

We declare all shipments accurately and lawfully. We cannot mark an order as a gift or declare a lower value.

Delivery addresses

Please check your address carefully before completing checkout. We can only change an address while an order is still being sorted — email us straight away and we will amend it if the parcel has not yet gone. Once a parcel is dispatched the address is fixed.

If a parcel is returned to us because the address was wrong or incomplete, or because it went unclaimed, we will contact you to arrange a re-send. Re-sending in those circumstances is chargeable at the original shipping rate.

Delays

Carrier networks are occasionally disrupted by weather, customs checks, peak periods and industrial action. Where a delay is outside our control we cannot be held liable for it, but we will keep you informed and do the chasing on your behalf. If a parcel is confirmed lost by the carrier, you are covered by our Refund & Returns Policy.

Lost or damaged parcels

If your order arrives damaged, email us within 48 hours of delivery with your order number and photographs of the item and the outer packaging. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full — whichever you prefer.